Demonstration Equipment Ordering System – FAQ’s

1. How do I get started using the Demonstration Equipment Ordering System?
2. How do I access the Equipment Ordering System through eCLIPS?
3. What if I forgot my username and password?
4. What if I do not have a username or password?
5. How do I know where my event falls in the eCopy Tradeshow Strategy?
6. What if I am unsure of my eCopy charge code when ordering equipment?
7. Why do I need to include the eCopy charge code with my order?
8. What if my event requires specialized graphics?
9. What if I order something, but there is nothing left in the inventory?
10. I need a specialized eCopy ShareScan® Configuration, what do I do?
11. I need collateral for my event, what do I do?
12. What if I do not receive my order confirmation?
13. What if I need to make a last minute change or addition to my order?
14. How do I ship my equipment back when the event is over?
15. What if I receive my shipment and something I ordered is missing?

1.

How do I get started using the Demonstration Equipment Ordering System?

• Navigate to  (enter URL once on eCLIPS) or use http://ecopy-demonstration-equipment.com/
• A separate dialog window will pop up; you must enter a username and password into the system to continue. If you have forgotten your password, e-mail marcom@ecopy.com
• Use the left hand navigation bar or the links found in the homepage to find the equipment /supplies you need.
• Once you have determined the items you need, click “add to cart” and be sure to include the quantity.
• On the order confirmation screen, be sure the information is correct before clicking the “checkout” button
• Login to the system using your predefined username and password.
• Enter your contact information, shipping info, and any special notes required. Be sure to include the eCopy internal accounting charge code number. YOUR ORDER WILL NOT BE PROCESSED WITHOUT THIS INFORMATION!
• Click submit and be on the lookout for a confirmation e-mail and be sure to keep a copy for your records.

2.

How do I access the Equipment Ordering System through eCLIPS?

• The equipment ordering system can be found on eCLIPS by navigating to Marketing/Corporate Marketing and clicking on Demonstration Equipment Ordering System. The system can also be access directly by clicking (enter URL once on eCLIPS)

3.

What if I forgot my username and password?

• Please e-mail marcom@ecopy.com to request your username and password. Be sure to include your first and last name in this request.

4.

What if I do not have a username or password?

• E-mail marcom@ecopy.com to receive a username and password to logon to the system.

5.

How do I know where my event falls in the eCopy Tradeshow Strategy?

• If you are unsure if your event classifies as a strategic event, trade show, or tactical event, please consult the eCopy Tradeshow Strategy Document (refer to page 9).  If you are still unsure of your event classification, please e-mail marcom@ecopy.com for additional assistance.

6.

What if I am unsure of my eCopy charge code when ordering equipment?

• Please contact your manager and/or event lead to determine what would be the best charge code to use for your event shipment. Note that the shipment order will not be complete until a charge code is used.

7.

Why do I need to include the eCopy charge code with my order? 

• This is to ensure that the shipping charges for your order are billed to the correct department. Department numbers are also used for reporting features within the system.

8.

What if my event requires specialized graphics?

• E-mail marcom@ecopy.com: please allow at least 3 weeks notice prior to the start of the event when requesting customized graphics.

9.

What if I order something, but there is nothing left in the inventory?

• In the rare event that inventory has run low, please contact marcom@ecopy.com.

10.

I need a specialized eCopy ShareScan® Configuration, what do I do?

• E-mail marcom@ecopy.com; please allow at least 3 weeks notice prior to the start of the event when requesting customized equipment.

11.

I need collateral for my event, what do I do?

• If hard copies of collateral are needed for your event, logon to eSPN and visit the Collateral Store (https://secure.jmazedesign.com/~ecopy/login.php) to order high-quality prints. Or e-mail marcom@ecopy.com if specialized support is needed- please allow 3 weeks notice prior to the start of the event when requesting specialized support.

12.

What if I do not receive my order confirmation?

• If your order confirmation was not received, please check your Inbox “junk mail” folder first. If the notification is still not found, please e-mail eCopySupport@corpcom-events.com. Be sure to include the date the order was  placed as well as your full name.

13.

What if I need to make a last minute change or addition to my order?

• If last minute additions to an order are needed, please notify Corporate Communications via e-mail at eCopySupport@corpcom-events.com

14.

How do I ship my equipment back when the event is over?

• When your shipment arrives at the event, it includes a packet with return labels. You are to follow the instructions in the packet and be sure to adhere at least one label to each item in the shipment. Please e-mail marcom@ecopy.com if you are unsure of what to do.
• NOTE: When shipping via UPS, you need to call and schedule a pickup after your event is over.
• Domestic Services below 150 lbs – 1.800.742.5877
  (Account Number V23054)
• Freight Services over 150 lbs – 1.800.333.7400
  (Account Number V23054)

15.

What if I receive my shipment and something I ordered is missing?

• If something is missing from your order, please e-mail Corporate Communications at eCopySupport@corpcom-events.com and have your order confirmation handy. They will work with you to resolve the issue.